Shipping Policies
PAID GROUND SHIPPING
- Allow 1-3 business days for order processing
- Depending on your location, it can take 1-14 days for it to be delivered.
EXPRESS SHIPPING (24-36 Hour Processing time)
- Allow 24-36 hours for order processing
- Cut off time for same day shipping is 2:00pm EST
- We do not offer same day shipping for custom-sewn fabrics; these require at least 36 to 48 hours to produce.
- Depending on your location, it can take 1-5 days for it to be delivered.
- The following areas are excluded and require a shipping quote: Puerto Rico, Hawaii, Alaska, Yukon, Northwest Territory, and Nunavut.
- PLEASE NOTE: In rare instances some customers may be subject to additional shipping costs. We will contact you before your order ships to discuss if this applies to your order.
ADDITIONAL ORDER PROCESSING TIMES
- Custom Fabrics – specialty colors and tablecloths (add 24-48 hours)
- Themed Decor – (add 5 business days) This can be upgraded to 3 days with a rush service. There are additional costs associated with this please contact us at +1-864-641-7848 to discuss
- Custom Gobos require a minimum of 24 hours to create. For expedited Gobos please call or email us at info@eventsupply.com
- Large Quantities and Freight (other than UPS/FedEx) – may require extra processing times
WRONG ADDRESS DISCLAIMER
- It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please write to us at info@eventsupply.com as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so. If it's too late for our team to cancel your order, we can attempt an address change with UPS/FedEx. This does require additional fees that you are responsible for. For more information on how to return your order please see our return policy. If you upgraded your shipping and the package was returned to us due to an incorrect address and you would like a refund, you will not be reimbursed for the upgraded shipping fees.
UNABLE TO DELIVER
- If your package(s) cannot be delivered, meaning UPS/FedEx attempted to deliver your package three times and no one was there to accept it, and is returned back to us you will be responsible for the return shipping costs along with the outbound shipping costs and a 15% restocking fee. The order will then be refunded and cancelled. If you require a reshipment of the order you will have to place a new order.
DELIVERED BUT NOT DELIVERED
- All of our shipments include Tracking with Delivery Confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact UPS at 1 (800) 742-5877 or FedEx at 1 (800) 403-3339 in order to investigate this issue. Upon checkout, you are offered the option to select “SIGNATURE REQUIRED”. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address. If you suspect that your package has been stolen, please contact the proper authorities.
ITEMS NOT INCLUDED IN THE FREE SHIPPING & REQUIRING ADDITIONAL SHIPPING FEES:
- Event Furniture and Equipment, Event Carpet, Trade Show Supplies, Storage Solutions
- There will be some instances where your order will have to ship by a freight company and additional fees required.
- We will contact you to discuss any additional shipping fees prior to shipping your order.
Questions?
Please call us at +1-864-641-7848 or email info@eventsupply.com